Frequently asked questions
Do I need to install anything to use Copilot?
No. Copilot runs in the browser. To ask about your own Logo data, only the iyibir Agent is installed on your server; that is done once and managed from the iyibir Cloud panel.
Why are the figures in answers marked "Örnek ERP verisi"?
No ERP connection has been set up for your company yet. Copilot then works with a sample company's data (Örnek ERP verisi, Sample ERP data); the figures are not your company's. See Your data.
Does Copilot write anything to my data?
No. Copilot only reads your data while answering your questions. When it prepares something like a draft e-mail, it sends nothing either.
Can someone else in my company see my conversations?
No. Your conversations, documents and canvases are yours alone.
Can Copilot give a wrong answer?
Yes, an AI assistant can be wrong, especially about how a question was understood. The figures come from the query, but check which analysis and which period answered your question: the result card's title says so. Check the table before important decisions.
Why wasn't my question answered?
Copilot reads your data through ready-made analyses. If your question fits none of them, it says so. See Ready-made analyses.
Can I download a document I uploaded?
No. Copilot does not store the file, only reads its text. The original stays with you.
What happens when the quota runs out?
No new questions are accepted; your conversations stay in place. The quota renews on the 1st of the month. See Usage.
Can I use Copilot on a phone?
Yes, in the browser. On a phone the sidebar opens as a panel; side-by-side conversations and the question timeline are for wide screens.
Can I ask in other languages?
Copilot's screens and analyses are in Turkish; we recommend asking in Turkish.
Where do I get help?
destek@iyibiryazilim.com.tr · +90 850 808 2881 · weekdays 09:00–17:30 (Turkey time). For accounts, subscriptions and installing the Agent, see the support guide (in Turkish).